Technical Writer Job at Professional Technology Integration , Richmond, VA

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  • Professional Technology Integration
  • Richmond, VA

Job Description

Job Details

:PositionTechnical Writer (Ref: 15843)

:LocationRichmond, VA 23219 USA

:Duration1 Years 0 Months 3 Days - Contract

:Openings1

:Deadline07/08/2024

Pay Rate:

Description:

***Hybrid

We are seeking a Technical Writer to develop creative and engaging content for various operational areas. This includes job/desk aids, process reminders, procedural checklists, FAQs, operating procedures, and other relevant documentation. The ideal candidate will be proficient in Microsoft Suite, Teams, and possess a toolkit of modern software applications to enhance content creation and distribution.

Key Responsibilities:
• Content Development: Create and manage comprehensive documentation such as standard operating procedures (SOPs), job aids, FAQs, newsletters, and other relevant content for employee consumption.
• Collaboration: Meet with business owners and front-line staff to understand business needs and translate these into clear, actionable content. Work closely with internal stakeholders to ensure alignment and consistency in messaging, branding, and style.
• Editing and Quality Control: Edit existing content to ensure voice, grammar, and style are consistent with established branding and style guidelines.
• Framework Development: Develop and maintain a standard operating procedure framework to support consistent and effective content development.
• Regular Updates: Review and update information on a daily, weekly, and monthly basis to ensure all content remains current and relevant.
• Updates and Maintenance: Stay up to date on operational changes and ensure all content is current and relevant. Create and schedule process reminders, distribute process changes, and other time-sensitive information via Microsoft Teams for multiple division channels.
• Content on Demand: Respond to urgent content creation requests, delivering high-quality materials within tight deadlines.
• Education: Bachelor’s degree in English, Communications, Technical Writing, or a related field.
• Experience: Minimum of 3 years of experience in technical writing, content creation, or a similar role within a utility or operations environment.
• Proficient in Microsoft Office Suite, Teams, and Canva.
• Strong writing and editing skills with a keen eye for detail.
• Ability to understand and translate technical information into clear, concise documentation.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple projects simultaneously.
• High level of competence in technology, including AI, website updating, OneDrive, and other complex digital sharing tools.
• Experience in the utility industry, particularly in water and gas operations.
• Familiarity with modern software applications used in content creation and distribution.
• Experience writing process and procedures for customer service or a call center
• Experience writing process and procedures for government or federal regulations.
• Prefer candidate to have their own toolkit of authoring and content creation tools.

Required / Desired Skills

  • Bachelor’s degree in English, Communications, Technical Writing, or a related field (Required 4 Years)
  • Experience in technical writing, content creation, or a similar role within a utility or operations environment (Required 3 Years)
  • Proficient in Microsoft Office Suite, Teams, and Canva (Required 3 Years)
  • Strong writing and editing skills with a keen eye for detail (Required 3 Years)
  • Ability to understand and translate technical information into clear, concise documentation (Required 3 Years)
  • High level of competence in technology, including AI, website updating, OneDrive, and other complex digital sharing tools (Required 3 Years)
  • Experience in the utility industry, particularly in water and gas operations. (Desired 3 Years)
  • Familiarity with modern software applications used in content creation and distribution (Desired 3 Years)
  • Experience writing process and procedures for customer service or a call center (Desired 3 Years)
  • Experience writing process and procedures for government or federal regulations. (Desired 3 Years)
  • Prefer candidate to have their own toolkit of authoring and content creation tools. (Desired 3 Years)

Job Tags

Contract work, Immediate start,

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