Job Description

Aramark is seeking candidates for a System Patient Dining & Experience Manager position to drive the patient dining programs and patient satisfaction scores at the Jefferson Health System. Manages the patient experience activities and nursing relationships within a hospital system, supporting multiple sites within South New Jersey and the Philadelphia area. This is a customer service/hospitality position representing the food service department to the patients. Establishes and maintains effective working relationships with other departments to provide a unified approach to patient/resident care. 

Job Responsibilities

• Ensures the patient dining programs are rolled out and being maintained, including ongoing training of staff
• Oversees the CBORD patient menu system and assists with overseeing the call center. 
• Conducts patient rounding, distributing contact information for each dept. and completes rounding logs
• Ensures patients know the names of the tray passer.
• Conducts spot training for food service employees with direct contact to patients.
• Provides direct information to supervisor and manager for service recovery.
• Participates in the gridding process.
• Attends and chairs meetings for patient satisfaction, nurse meetings, client meetings and others as appropriate.
• Attends department manager meetings and reports findings.
• Conducts nurse rounding and completes logs sending thank you notes as appropriate.
• Actively participates in Press Ganey tracking, posting of scores Press Ganey.
• Completes action item reports and all other necessary reporting daily sending to all appropriate personnel.
• Supervises, staffs, trains, conducts applicable rounding and manages the performance of the staff on the patient units.  
• Recognizes and adopts activities appropriate to the specific needs of the patient/resident population.
• Demonstrates knowledge of specific issues directly related to age of patient population.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Bachelor's degree required; Master's degree preferred.
• Healthcare Food Service Management experience required.
• CBORD experience required (both as a user, but also from a programming and subject matter expert perspective).
• Demonstrated leadership skills including broad knowledge of management practices and good business analysis/project management skills.
• Proven ability to manage numerous projects, priorities, as well as resources, remotely in a highly dispersed organization.
• Excellent communication and presentation skills with a range of audiences including clients, front-line managers, and C-level leaders
• Comprehensive understanding of Aramark patient dining programs - Patient Dining Platform, Tray Essentials, Net Menu, CBORD, Patient Rounding
• Strong business planning skills to complete strategic projects with implications for business areas with rapidly evolving business processes. Must possess a balanced perspective on strategic and tactical issues.
• Must be willing to travel to different hospital sites within the South New Jersey and Philadelphia area. 
• NOTE: This client location requires all individuals working on site to be fully vaccinated against COVID-19 before start date

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