Job Description

• Job Type: Officer of Administration
• Regular/Temporary: Regular
• Hours Per Week: 35
• Salary Range: $62,400.00 - $69,133.00

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

Reporting to the Manager of Events Administration, the Events Services Coordinator plays a crucial role in supporting the Manager to deliver quality and dependable event services to the academic and administrative units at the Morningside and Manhattanville campuses. This role demands a high level of customer service to all academic, administrative, and student organizations requesting Facilities-related event support, ensuring seamless communication of event needs to internal departments and external vendors for the successful execution of University events.

Responsibilities

• Evaluating event outcomes, including audience attendance, return on investment, and customer experience.
• Proposing ideas for future events and reviewing departmental systems for continuous improvement.
• Handling service requests, creating work orders for event support, and managing party rental orders with the University's approved vendor.
• Overseeing daily office operations and attending event review meetings in the Manager's absence to provide clients with event support advice.
• Prepares event estimates and resolves billing issues.
• Compiles invoices for completed events.
• Exercises independent judgment and operates with minimal supervision in a fast-paced environment.
• Communicates effectively with staff, management, and a diverse clientele through both verbal and written means.
• Takes initiative and uses experience to continuously improve service delivery to clients.
• Manages the work of the Administrative Assistant when the Manager is absent.

Minimum Qualifications

• Bachelor's degree and/or equivalent related experience required, with 0-2 years of experience in facilities management, venue management, operations, or event management.
• Proficiency in Word and Excel.
• Excellent customer service, strong written and oral communication skills, and interpersonal skills.
• Highly organized with strong attention to detail.
• Ability to understand how small details impact the larger picture.
• Proactive with good problem-solving skills and takes initiative.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

About Columbia University

Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.

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