Job Description

PURPOSE AND SUMMARY STATEMENT  

Under the direction of the Scale Coordinator, this role will primarily focus on the operations of the scale. Primary duties include accurate and complete information on inbound, outbound and transfer tickets, management of errors and/or adjustments to tickets, management of load out tickets, communication to settlement, origination and operations staff and general customer service at the elevator. This role will also assist the operations manager and office staff with filing, reporting and other duties as assigned.   

ESSENTIAL JOB FUNCTIONS  

Assist in creating a positive work environment with encouraging and respectful interactions that promotes a consistent message of leadership, teamwork, profitability, and competitiveness.  

Position will operate all aspects of the scale including inbound/outbound/transfer, weights and grades, proper account selection for customers, transfer locations and/or direct locations, inbound and outbound freight rates/charges and proper selection of hauler account.  

Perform duties related to customer/cash load out tickets including invoicing.  

Communication with settlement, origination and operations staff regarding information collected at the scale, and weight/grade information in a timely fashion.  

Basic customer service and communication including answering phones when other office staff is occupied assisting customers, communication to customers regarding elevator hours and ticket information.  

Demonstrates the aptitude and proficiency to learn and fully utilize the Scale System with the ability to generate relevant reports and manage ticket processes from start to finish.   

Scale processes in relation to containers, including but not limited to recording proper container information and assisting with paperwork when applicable.  

Assist Operations Manager, CSR Manger, CSR staff and other elevator office staff with filing, reporting, tidiness of scale operation area and other duties as time allows.  

Proficient in all aspects of the Scale Operators / CSR responsibility checklist attached.  

Maintains a clean and professional appearance and provides courteous, timely and professional customer service.   

Attends all required meetings and training programs.  

Performs other related dut i es as assigned .  

REQUIREMENTS  

Education and Experience  

Proven computer skills as well as a track record of working effectively with customers is required.  

Prefer knowledge of cooperat i ve philosophies and principles .  

Other Requirements  

Must have and maintain a valid driver ' s license , have the ability to work independently , and travel when  

necessary.  

Must be able to work hours beyond those considered normal when necessary.  

FS GRAIN is a leading grain company with 80 full time employees operating in Northern Illinois. FS GRAIN operates 19 facilities with a combined storage capacity of 40 million bushels, and access to multiple grain markets, including ownership of two Class I shuttle loaders. We are an Equal Opportunity Employer.

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