Remote - Italian Customer Advisor Job at CBT, Malta

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  • CBT
  • Malta

Job Description

Job Title: Italian Customer Advisor

Location: Remote (Flexible Location)
Job Type: Full-time
Working Hours: Monday to Friday, 09:00 AM – 06:00 PM (European Time Zone)
Days Off: Saturday and Sunday
Salary: Competitive Salary Package

Job Overview:
We are seeking a proactive and dedicated Italian Customer Advisor to join our remote team. In this role, you will assist Italian-speaking customers by addressing inquiries, providing expert advice, and resolving issues. The role operates with standard working hours from Monday to Friday, 09:00 AM to 06:00 PM (European Time Zone), and weekends (Saturday and Sunday) off.

Key Responsibilities:

  • Offer exceptional customer support in Italian via phone, email, and live chat, providing clear and helpful information.
  • Address customer inquiries, offer tailored advice, and resolve issues with a customer-first approach.
  • Ensure customer satisfaction by understanding needs and providing timely solutions.
  • Stay well-informed on product offerings, services, and company policies to assist customers effectively.
  • Log all customer interactions in the CRM system to track progress and follow up as needed.
  • Work collaboratively with the team to share insights and improve overall service delivery.
  • Adhere to company processes and best practices to maintain service consistency and quality.
  • Keep up with product updates and customer service techniques to enhance your expertise.

Requirements:

  • Fluency in Italian (both written and spoken) is essential.
  • Excellent communication skills and a strong customer-centric approach.
  • Previous experience in customer service or advisory roles is beneficial.
  • Ability to work independently and manage multiple tasks effectively in a remote environment.
  • Comfortable using CRM systems and other customer service tools.
  • Strong problem-solving skills and the ability to handle challenging customer situations.
  • Proactive attitude with attention to detail.
  • EU citizenship or valid work permit (if applicable) for remote work.

Benefits:

  • Competitive salary and benefits package.
  • Full-time remote position with flexible working hours.
  • Set days off on Saturday and Sunday.
  • Opportunities for career growth and development.
  • A supportive and collaborative remote team environment.
  • Health and wellness programs.

How to Apply:
If you are fluent in Italian and have a passion for delivering excellent customer advice and support, we would love to hear from you! Please submit your CV and cover letter detailing your experience and qualifications.

Job Tags

Full time, Remote job, Work visa, Flexible hours, Sunday, Saturday, Monday to Friday,

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