Job Description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary
This position serves as a program management contact for concerns, issue escalation, and account performance. He/She ensures UPS meets client obligations and performance and financial metrics (e.g., reporting, proactive communication, etc.). This position conducts customer review meetings, tracks program profitability, monitors client billing, and guards against scope creep in relationships. He/She anticipates client's needs, changes, and trends in the competitive landscape. This position serves as the customer’s advocate and trusted business advisor. He/She collaborates with sales to expand client relationships and generate additional revenue. This position develops and leads efforts to improve service quality and to exceed customer expectations. He/She potentially manages multiple subsidiaries and may manage supervisory or administrative staff.

• Identifies, resolves, and escalates issues and concerns (i.e., customer visibility systems) from Business Development, customers, and Operations to ensure customers’ needs are met.
• Manages revenue retention and churn reduction to retain customers and maintain revenue levels.
• Plans and implements initiatives and translates high level organizational goals into business plans to meet customer needs and UPS goals.
• Drives service process improvements for assigned accounts to ensure consistency and to improve the service quality and efficiency.
• Sets product service standards to drive consistency in customer service practices and to ensure high levels of customer satisfaction.
• Communicates and collaborates with staff function managers to ensure execution to customer requirements and quality service.
• Serves as the lead advocate for customers to balance customers’ needs with the business needs of UPS.
• Monitors metrics (e.g., UPS’s commitment to the customer, etc.) to ensure UPS is fulfilling its commitments to the customer.

Qualifications:

• Bachelor's Degree or International equivalent
• Ability to work from a virtual location.
• P roficiency using MS Office Products (Excel, Word, PowerPoint and Access)
• E xperience with Supply Chain Logistics
• At least 2 years' experience with Project Management
• E xperience in Logistics or Engineering - Preferred
• E xperience with process analysis and redesign - Preferred

Internal Salary Grade: 30D

Compensation and Benefits:

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $83,760/year to $155,220/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

Hired applicants may be eligible for Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.

*Last day for internal candidates to apply: 08/19/24 by midnight PST*

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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