Job Description

DESCRIPTION

We are hiring a Program Manager - Learner Services, to support a new initiative within AWS Training & Certification. You will have a chance to build new experiences for learners, and help build confidence and competence for AWS services.

Key job responsibilities
You will apply your expertise to:

-Build products and programs that serve external learners as they develop proficiency in AWS services.
-Work within the larger Business Operations org to establish solid rhythm of the business processes.
-Align our org's story through WBR/MBR/QBR and executive briefing opportunities.

Key job responsibilities
Establish goals, plans and related metrics, track progress, create SOPs, and operate through obstacles to achieve program objectives.

Create reporting and dashboards for critical metrics to illustrate progress against goals to support team activities and report to management on weekly/monthly basis.

Work cross functionally with the product management, engineering, frontend client teams, operations and program teams to document and define initiatives and drive them through execution.

Act as a thought leader in defining success criteria and understand business needs of partner teams in an ever-changing business environment.

Prepare strategic recommendations, roadmaps, and program updates to senior management for the organization.

Identify and analyze data to isolate issues, develop solutions, and prioritize opportunities for servicing our partners.

Make recommendations that balance short team needs against the long-term business benefit.

BASIC QUALIFICATIONS

- 2+ years of program or project management experience
- 2+ years of experience using data and metrics to determine and drive improvements
- 2+ years of experience working cross functionally with tech and non-tech teams

Job Tags

Full time,

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