Job Description

Create Music Group is a data-driven music and technology company focused on empowering artists and labels. We provide you with the resources of a major label with flexibility of being independent. Trusted by the world's largest artists, labels, and brands - we’re revolutionizing the music industry and how the world hears their favorite songs by maximizing opportunities to monetize content across all platforms. Clients include Gashi, DeeBaby, Troyboi, Teo, and more.

SUMMARY:

The IT Support Specialist will be responsible for being the main point of contact full time for all IT-related matters, providing efficient and effective support to employees both on-site and remotely.

RESPONSIBILITIES:

• Serve as the main point of contact for all IT-related matters, providing efficient and effective support to employees both on-site and remotely.
• Operate, maintain, and perform repairs on information technology equipment and software.
• Maintain an accurate inventory of IT equipment and supplies, ensuring availability and prompt replacement as needed.
• Assist with set up, and deployment for a PC/Laptop telework deployment and monitor upgrade throughout the Department
• Diagnose and resolve technical hardware and software issues.
• Provide dedicated IT support for executive meetings, ensuring proper setup of equipment and reliable Wi-Fi for priority meetings.
• Respond promptly to employee inquiries and requests related to IT, ensuring effective communication and prompt resolution of issues.
• Assist with driving processes to improve IT operations, streamline workflows, and enhance overall efficiency.
• May be responsible for additional duties as assigned

QUALIFICATIONS:

• Must be based in Los Angeles and willing to commute to the office as needed.
• High School Diploma and/or Bachelor’s Degree in Computer Science, Information Technology or a related field.
• 2+ years desktop, laptop and server equipment experience.
• 2+ years applications and macOS and Windows operating systems experience.
• Familiarity with Google Workspace, Slack, and other collaboration tools.
• Strong troubleshooting skills and the ability to analyze and resolve complex network issues.
• Excellent verbal and written communication.
• Ability to prioritize and handle tasks with urgency as needed.
• Ability to work independently without much supervision.

PAY SCALE:

• $27.00 - $29.00/hour

Create Music Group is an equal opportunity employer dedicated to diversity and inclusion. We invite qualified candidates to apply by submitting a resume and/or a cover letter that highlights how they can contribute to the company's strategic and operational goals.

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