Housekeeping Manager Job at AccorHotel, New York, NY

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  • AccorHotel
  • New York, NY

Job Description

Provide direction and support to Room Attendants and Housemen ensuring the Housekeeping Department is run in a smooth efficient manner.  The Housekeeping Manager is responsible to oversee the daytoday operation of the housekeeping department in order to maintain the standards of service and cleanliness.

Compensation : $75000 $77000 per annum

Essential Job Functions:

  • Begin Day by inspecting all showrooms out of order and vacant clean room
  • Prepare floor assignment daily basis and record updated status and turn into housekeeping on a daily basis
  • Obtain list of rooms to be cleaned immediately and list of checkouts or discharges to prepare work assignments
  • Inspect all landings and pantries for proper par stocks and ensure all guests rooms corridors are maintained to a high level of cleanliness
  • Inspects and update all vacant clean inspected rooms in the computer as soon as they become available
  • Ensure that guest room is maintained in perfect condition by performing Written Room Inspections daily
  • Ensure that all guestrooms have proper furniture fixtures and amenities and that all set standards for placement are being followed                                    
  • Strategize Room Attendants to clean priority rush rooms first and VIP guests as needed  
  • Check all due out rooms 3 times per day at: 12 2 and 4pm All check outs must be cleared by 6pm                              
  • Upon guest departure recheck room for any forgotten item
  • Maintain database of guest preferences
  • Report all room discrepancies with front desk daily before the end of shift.
  • Report Engineering deficiencies daily to Housekeeping Office Coordinator                               
  • Encounters all guests and employees in a professional serviceoriented manner
  • Report and handle all guest requests complaints and service related issues
  • Make recommendations to improve service and ensure more efficient operation
  • Implement cyclical cleaning programs and assign to Housemen i.e. General Cleaning Window cleaning; high dusting
  • Perform a variety of guest requests and think creatively when called upon in order to establish a memorable experience for every guest and member
  • Maintaining a good professional relationship with all contacts both inside and outside of the hotel
  • Establish and maintain effective communication process with the entire hotel departments
  • Inform Housekeeping Management of any absence from duty reasons and or request additional days off
  • Assist with disciplinary action when necessary
  • Assist with interviews and new hiring process
  • Maintain regular and punctual attendance in compliance with Fairmont Hotels and Resorts standards
  • Comply with all hotel and departmental standards policies and procedures
  • Perform other related duties as requested by supervisor
  • Adhere to Fairmont Grooming Standards at all times
  • Comply with all hotel and departmental standards policies and procedures
  • Observe health and safety guidelines at all times
  • Wear safety equipment and/or protection if required

Qualifications :

Knowledge Skills and Ability :

  • Knowledge of hotel PMS System Microsoft Office computer applications office equipment
  • Ability to perform assigned duties with attention to detail speed and accuracy
  • Excellent written and oral communication skills 
  • Must possess outstanding guest service skills
  • Must be guestoriented enthusiastic with a vibrant personality
  • Must have hands on approach
  • Must maintain composure at all times and work objectivity in stressful highpressure situations  
  • Ability to approach all encounters with guests and employees in a professional manner
  • Ability to answer all general inquiries in the Hotel and F & B outlet
  • Must be a good listener and be able to follow instructions
  • Must be able to utilize all available resources to meet guest needs
  • Must be a good team player

Education Experience :

  • Excellent English verbal and written communication skills
  • Minimum two years of relevant experience in a luxury hotel (5 diamond or 5 star standards) or comparable environment
  • Degree in Hospitality Management a plus
  • Prior experience in Union Environment highly preferred

Physical requirements :

  • Frequently standing and walking around the property
  • Carrying or lifting items up to 50 lbs
  • Pushing or pulling items weighing app. 200 lbs
  • Frequently bending kneeling stretching and/ or reaching
  • Able to perform tasks higher than floor level

Remote Work :

No

Employment Type :

Fulltime

Job Tags

Full time, Immediate start, Remote job, Shift work,

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