Guest Service Agent (Part Time) - Embassy Suites Charleston Harbor Mt. Pleasant Job at Hilton, Montana

UG9INGd3MG1ZVVJRb281enRSZmdPeDVYbnc9PQ==
  • Hilton
  • Montana

Job Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • > Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • > Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

Title: Guest Service Agent (Part Time) - Embassy Suites Charleston Harbor Mt. Pleasant

Location: null

Requisition ID: HOT0B9VZ

EOE/AA/Disabled/Veterans

Job Tags

Part time, Local area,

Similar Jobs

ARX-Systems

IT品类cai'gou'jing'li Job at ARX-Systems

 ...(Cisco / Huawei / Juniper / H3C / Dell EMC / HPE / IBM / Mellanox / Brocade / Lenovo / Hitachi / NetApp / Inspur / Quantum / Oracle / Avaya / Polycom / Fortinet / Ruckus / Microsoft )

Discovery Mood & Anxiety Program

Psychiatric Nurse Practitioner - PMHNP Job at Discovery Mood & Anxiety Program

 ..., education, and experience. ~3 years of experience strongly preferred Job Description The Psychiatric Mental Health Nurse Practitioner (PMHNP)is responsible for the supervision of all medical and mental health issues pertaining to patient complaints... 

Peterman Brothers Heating, Cooling & Plumbing

Home Performance Technician Job at Peterman Brothers Heating, Cooling & Plumbing

~ Work-Life Balance: Our company has no on-call shifting. When our employees go home after a shift, they stay home!~ Training Opportunities: We offer multiple opportunities for certifications and training within each role. Technicians receive Peterman Way training, on... 

QTI Management Services, Inc.

Electronics Repair Technician Job at QTI Management Services, Inc.

 ...Summary: Do you enjoy troubleshooting electronic projects and excel at reading schematics...  ...have a direct hire Electronic Services Technicians opportunity for a well-established company...  ...Assemble, disassemble, troubleshoot and repair electronic and audio products Read... 

Feyer&Associates

Event Travel Planner (Work from Home) Job at Feyer&Associates

We are seeking a creative and detail-oriented Remote Event Planner to join our team. As a Remote Event Planner, you will be responsible for curating and executing exceptional events, including family vacations, destination weddings, honeymoons, and more. This remote position...