Job Description

About the role:

Our food stores and their teams are at the heart of many local communities, and every great team needs dependable leadership. From motivating the team and overseeing store performance to rolling up your sleeves and getting stuck in, our Store Managers help to maintain our high standards every day.  

In this role, you’ll combine a community spirit and a passion for customer service, working alongside your team to serve your community, keep customers happy and ensure the store is hits its targets. You’ll take pride in your team, building an inclusive culture that encourages engagement and personal development for colleagues to reach their full potential. Some of your duties will include (but are not limited to):

• Taking full responsibility for the performance and day-to-day operations of your store
• Motivating and encouraging your team to support the achievement of the key performance indicators for the store
• Effectively delegating workloads and organising store schedules over a four-weekly period
• Ensuring and providing excellent customer service, setting the standard for your team and inspiring them to achieve it
• Coaching your team to be passionate and knowledgeable about the products in your store, by building our brand and providing customers with great availability, freshness, and service to ensure they come back for more
• Working towards our purpose and approach, by being helpful, inspiring and trustworthy in any given situation

INDMP

About You

Our Store Managers are role models for their teams, and therefore need to be enthusiastic and motivating leaders. You'll be proactive in your approach to deliver superb customer service and promote outstanding store performance, to ensure our customers and members have the best experience possible. You’ll need to show us: 

• Previous experience in a similar environment of leading and developing a team in a fast-paced, target-driven environment
• Excellent time-management, delegation, and problem-solving skills
• A customer-focused manner, always prioritising the customer experience
• Excellent communication skills
• The ability to be organised and adaptable, working several tasks to tight deadlines
• A substantial understanding and up to date knowledge of commercial, visual, operational and people processes and systems
• An engaging leadership style; being a strong coach and mentor to all colleagues. 

You’ll need to be over 18 years old to be a Food Store Manager, as you’ll need to authorise age-related sales.  

Benefits:

In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including: 

• Up to 30 days annual leave (including bank holidays) 
• Pension scheme offering up to 12% employer contributions 
• Generous colleague discount rates across our family of businesses 
• Annual discretionary colleague bonuses to reward you for your hard work
• Free tea and coffee provisions for all colleagues during rest breaks at work 
• Wellbeing initiatives and community engagement opportunities 

We are committed to the development of our colleagues and will support you to achieve your career goals. As your confidence grows, you’ll have the opportunity to take on additional responsibilities and further progress your career with us through ongoing training!

About Us

From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagues here.

We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on (01522) 533316, or alternatively you can email careers@lincolnshire.coop.

We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.

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