Customer Support Engineering Svcs (Arlington, VA) Job at Paladin, Inc, Arlington, TX

  • Paladin, Inc
  • Arlington, TX

Job Description

Job ***** Customer Support Representative, Engineering Services
Work ***** Arlington, VA
***** Long-term contract

***** Monday-Friday 8am-5pm
Education/Experience ***** High school or equivalent

Job Description & Responsibilities :
• Respond to customer support requests.
• Maintain professional customer service to clients.
•Providing Tier I level support of client products and services, including but not limited **
- Operating system functionality
- Software installation and troubleshooting
- VoIP configuration and support
- E-mail configuration and support
- Mobile Device Management
- Malware/virus detection and removal
- Workstation and peripheral diagnostics and support
- Single user network access and troubleshooting
• Escalate customer issues through the proper channels.
• Open and manage cases according to defined severities and case priorities
• Clearly document support issues and all steps performed in the Customer Relationship Management ticketing
• Keep open communication on all issues until resolved or turned over to another resource.
• Be held accountable for measurable objectives including average talk time, first call resolution, interactions
worked among others.
• Attend ongoing training sessions in core areas of the business.

Skills & Qualifications :
• Relevant certifications, including Microsoft, Amazon, and CompTIA.
• Proficiency with ServiceNow and similar ticketing systems.
• Strong knowledge of Windows 10, Windows 11, Mac, Linux, and other operating systems.
• Strong knowledge of mobile devices, including Android and Apple.
• Strong knowledge of AV equipment, including projectors and mixers (this is a nice to have).
• Excellent communication and customer service skills.
• Ability to self-educate, using the internet, on technical scenarios that you have not experienced
• Strong problem-solving and analytical skills.

For more information or to view other opportunities, visit us at

Paladin is an EEOC employer.

Job Tags

Contract work, Monday to Friday,

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