Job Description

Contact Center Project Manager

Lewis James Professional is a woman-owned staff augmentation, project consulting and direct hire search and placement firm. We are currently seeking a Contact Center Project Manager Project Manager for a contract opportunity with a financial services client.

The Contact Center Project Manager represents the Contact Experience Center (CXC) channel across enterprise functions and activities and ensures channel readiness, improving the routines related to process, products, projects, initiatives, and communication.

Responsibilities:

• Strong project management skills and a deep understanding of contact center operations.
• Ability to adapt to unique project management methodologies and internal guiding principles required to manage multiple fast-paced projects with dynamic/changeable scope and release timeframes.
• Experience in analyzing current workflows, identifying areas for improvement, and implementing effective solutions to enhance efficiency and customer satisfaction.
• Lead and manage workflow analysis and conversion projects from initiation to completion.
• Develop and implement strategies to streamline and optimize call center workflows.
• Identify inefficiencies, bottlenecks, and areas for improvement.
• Prepare communications for merger, such as website, training and internal communications.
• Identify gaps and evaluate the effectiveness of implemented changes.

Qualifications:

• Familiar with SharePoint.
• Experienced in Excel and Microsoft Office suite.
• Experience with Waterfall.
• Experience with contact center technologies and software.
• Ability to collaborate with leaders.
• Proven track record of successfully managing complex projects.
• Strong problem-solving and analytical skills.

For immediate consideration, please click “Apply” and use Job Code BHJOB11837_4093. You may also send a copy of your resume to: resumes@lewisjamesprofessional.com and enter only the following job code in the subject line: BHJOB11837_4093. Lewis James Professional is an Equal Opportunity Employer. M/F/D/V

Job Tags

Contract work, Immediate start,

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