Job Description

Job Title: Clinical - Care Navigator

Location: Remote |TX

Duration: 6 months

Pay rate: $18.00-25.00/hr

Shift: 9:30 AM-6:00 PM CST

May require overtime for after hours training so candidate must be flexible

Day-to-day responsibilities:

• These positions work in a Call Center setting where the contractors are on a phone queue
• Day to Day responsibilities - Inbound call center, assist and educate Medicaid members on benefits and Services such as PCP Changes, ID Cards and Coordinate transportation and other services.

Describe the performance expectations/metrics for this individual and their team:

• Adherence 90% or above
• Quality 94% or above

Skills:

• Must have experience working with children and or youth 3 out of the past 5 years
• Must be able to pass a DFPS background check
• Call center experience is a must; worker is expected to be on the phones for the shift and will need to follow their schedule timely

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