Job Description

Job Description

Job ID#:

3574

Job Category:

Health Care Administrative Support

Position Type:

Employee (Full Time)

12/11/2024 we are holding our 5th annual holiday hiring event (appointment only event). We will be highlighting the following position to meet with candidates for direct hire, but also to network and identify high potential incumbents that may be interested in employment for 2025.

Position Summary:

The Call Center Associate I is an entry level role that will join our Bronx-Based call center team to support the operations of our various health centers. The incumbent must have the drive and ambition to work effectively in a fast paced and service-driven team. We are seeking customer service professionals with a passion for community-based health care. Although remote, position requires some monthly onsite needs including meetings that are held in the Bronx- with this in mind, applicants must reside locally to the New York City market.

While company equipment will be furnished- incumbents must possess a desk space and area from home that is suitable for work without distractions and a desk that is able to securely fit dual monitor screens/computer/other hardware.

Minimum Qualifications:

• High School Diploma or GED required.
• Ability to thrive in a fast-paced telecommunications environment.
• This position is entry level, training provided. 
• Bilingual Spanish/English required.
• Exceptional customer service skills.
• Computer proficiency is a must. 
• Self-motivation and commitment to EXCELLENCE. 

Key Duties:

• Answers high volume telephone calls, schedules medical appointments, and relays messages according to the organization communication standards.
• Responds to and resolves patient requests/concerns.
• Refers clinical questions to medical providers.
• Ensures confidentiality at all times in compliance with HIPAA and PHI guidelines.
• Update existing patient demographic information.
• Confirms insurance when necessary.
• Completes rescheduling, canceling, and/or verifying patient's appointments as needed.
• Exhibits "WE CARE" performance standards in accordance to Urban Health Plan's Operating Credo.

Starting Compensation: Minimum $17.25/hour ($35,880/annum); Maximum $17.25/hour ($35,880/annum).

Work Environment Type, Location, and Schedule:

Remote, Bronx, NY, Schedules will vary, but any applicant should have availability to work shifts that fall between 7am-7pm, including on weekends.

As a full time associate at Urban Health Plan, you'll enjoy: 

• Fully funded Health Insurance for you/ 73.5% funded Health Insurance for your family 
• Dental, Vision, and Prescription Coverage
• 401(k) Retirement Savings (including 3% annual employer contribution)
• Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!)
• Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)
• Entertainment Discount Programs
• Pet Insurance
• Employee Assistant Program
• Eligibility to apply for Public Service Loan Forgiveness Program (PSLF)
• Fitness Discounts and Perks through our medical plan.
• $50,000 term life Insurance

About Urban Health Plan:

At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 40 years ago. That tradition continues today by promoting excellence in everything that we do. 

UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.

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